Shipping policy
Shipping Policy – BALLON
At BALLON, we aim to deliver your order quickly, securely, and with care.
Processing Time
All orders are processed within 8–11 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking details (where applicable).
Shipping Costs
We currently do not charge for shipping.
Order Tracking
When available, tracking information will be provided via email once your order has been dispatched. Please allow up to 24 hours for tracking updates to reflect.
Incorrect Address Information
Customers are responsible for providing accurate shipping details.
BALLON cannot be held responsible for orders shipped to incorrectly provided addresses.
Delayed or Lost Packages
If your package is significantly delayed or appears lost, please contact us at:
support@ballonbuds.store or click the icons at the bottom of the home page to access all our socials.
We will work directly with the courier to resolve the issue as quickly as possible and offer a discount on our new product coming soon.
We appreciate your trust in BALLON and are committed to ensuring your order arrives safely and efficiently.